Health is complicated. We’ve Got Answers.

The modern take on health treatments for a happier you. Gone are the days of in-person doctor visits, exposure to sick patients, and long lines at the pharmacy. UpScript has the treatments you need with online medical experts here to get you feeling fantastic, faster than ever. Start by picking your treatment, tell us about yourself, speak with a healthcare provider, and order with ease.

1. Register – Set up an account by providing your name, email, and password.
2. Complete medical questionnaire – Answer a few medical questions that will be reviewed by a healthcare provider.
3. Schedule and pay for your telehealth visit – Schedule a telehealth appointment and provide payment information.
4. Meet with a healthcare provider – Conduct a telehealth consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.
5. Receive your prescription – If approved, your prescription will be delivered directly to your door.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, one of UpScript’s licensed telehealth providers will conduct a video, audio, or digital telehealth consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

All states require some interaction between a healthcare provider and patient in order to prescribe a treatment. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state, you may speak with a provider over the phone or via a video (or audio) call on our UpScript platform.

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state. 

 

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click “Begin Scheduled Visit.” Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The healthcare provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

If your state requires a video consultation, you will be directed to schedule a video visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state. Our site uses secure, private, high-quality streaming video between you and their licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state.

 

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

If your state requires a digital consultation, you’re able to interact with a licensed healthcare provider without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not a treatment is appropriate for you.

 

After completing checkout, you will be directed to select a provider from the available list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

A telehealth visit with a healthcare provider on ShopLatisse costs $25.

We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA) cards, and health savings account (HSA) cards.

ShopLatisse will appear on your credit card statement. If you have any questions, please call 800-815-9517.

No. We are happy to accept HSA and FSA to help cover consultation costs, but at this time we are not accepting insurance.

Yes, there is a $25 telehealth consultation fee.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

Yes. If you choose to have your prescription sent to a local pharmacy instead of filled through ShopLatisse, there is a $45 charge to cover the cost of the healthcare provider visit. This cost is typically included in the price of the medication when it’s filled through our pharmacy.

Yes. Because this treatment is typically prescribed for ongoing use, you’ll be automatically enrolled in Auto Refill at checkout. Your receipt will confirm the enrollment. You can cancel or manage Auto Refill anytime from the Auto Refill tab in your account or by contacting Patient Support.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the healthcare provider directly.

If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

ShopLatisse.com is available in all 50 states and the District of Columbia.

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.

We do not know exactly how LATISSE^® works; however, we believe it does so by increasing the growth cycle (anagen) phase of your eyelash hair cycle. Anagen is the growth phase of all hair. We believe that it increases the length of the anagen phase and the number of hairs in this growth phase.

Lash growth is gradual while using LATISSE®. Some may start to notice longer lashes after about a month, and many should experience full results in 16 weeks. Individual results may vary. Just like it takes some time for LATISSE® to work, if use of LATISSE® is discontinued, eyelashes will return to their previous appearance over the course of several weeks to months. After 16 weeks, talk with your doctor about ongoing use.

LATISSE® is the first FDA-approved product to grow lashes longer, fuller, and darker for those who do not have enough lashes. It has been studied for safety and efficacy and is available only by prescription.

Eyelash hypotrichosis is the medical name for having inadequate or not enough lashes. Eyelash hypotrichosis is defined as having lower than average length, thickness, and/or number of eyelashes.

LATISSE® is an ophthalmic solution. If any solution gets into the eye, it is not expected to cause harm. You do not need to rinse your eyes. LATISSE® is not an eye drop. DO NOT APPLY in your eye or to the lower lid.

The most common side effects after using LATISSE® solution are an itching sensation in the eyes and/or eye redness. This was reported in approximately 4% of patients in the clinical study. LATISSE® solution may cause other less common side effects, which typically occur on the skin close to where LATISSE® is applied, or in the eyes. These include skin darkening, eye irritation, dryness of the eyes, and redness of the eyelids.

If LATISSE® patients develop a new or ocular condition (e.g., trauma or infection), experience a sudden decrease in visual acuity, have ocular surgery or develop any ocular reactions, particularly conjunctivitis and eyelid reactions, they should immediately seek their physicians’ advice concerning the continued use of LATISSE® solution.

LATISSE® use may cause increased brown iris pigmentation of the colored part of the eye, which is likely to be permanent. While very infrequent, increased iris pigmentation has occurred when LATISSE® solution was administered. Do not apply LATISSE® in your eye or to the lower lid. Ask your doctor for complete application instructions.

While this is a common concern, eyelid skin darkening is actually a less common side effect. In a study for FDA approval, localized skin darkening only occurred in approximately 2.9% of patients using LATISSE®. It’s caused by an increase in melanin close to where the solution is applied and is expected to reverse several weeks to months after discontinuing use of the product.

Just like it takes some time for LATISSE® to work to grow lashes, if you stop using the product, your eyelashes will gradually return to their previous appearance over the course of several weeks to months.

If you miss an application or a few, don’t try to catch up. You don’t want to double up on your treatments. Just apply the LATISSE® treatment the next evening and restart your schedule.

LATISSE® does not work in place of mascara, but rather is a treatment to grow lashes for those with inadequate or not enough lashes and requires a prescription from a doctor.

LATISSE® is not appropriate for people who are allergic to bimatoprost or any other ingredient in the product. If you are under care for glaucoma, notify your ophthalmologist that you are using LATISSE®. As noted in the LATISSE® product label, people using medications for the treatment of any eye pressure problems should only use LATISSE® under close doctor care. Also, anyone with known or suspected active eye disease, or anyone who is at risk for eye disorders, should check with an eye doctor before using LATISSE®.

Yes. Contacts should be removed before applying LATISSE®. Then wait for 15 minutes after applying LATISSE® before putting contacts back in.